FAQs

Can my order be delivered internationally?

Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 220 countries and territories, with support for more coming soon! As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. Please note that there is a 1-2 week lead time for orders to be processed before shipped. For a list of available shipping countries and shopping currencies, please visit our international landing page.

How will I know how much my order will cost?

Just add items to your basket and click select to check out. Calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United Kingdom to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.

Are there any additional costs that will be due upon receipt of my order?

As long as you select to prepay duties and taxes, there will be no additional costs due upon delivery.

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.

When am I billed?

Your credit card will be billed when your international order is shipped.

How much duty and taxes are charged on international orders?

Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at service@summerswaggear.com and Summerswaggear will gladly assist you with any questions relating to your international order.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for international orders.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us at service@summerswaggear.com  and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded.